No refunds on class/workshop fees paid (cash / KLUB Points) (if any) will be made (including absentee or unable to provide related document proof on workshop date, etc.) except in the circumstances when a class/workshop is full or being cancelled. Participants will be notified for such cases.
Class/workshop’s enrolment cannot be exchanged for cash or other gifts.
Fees and places of the classes/workshops cannot be transferred. Only enrolled participants are allowed to attend the workshops.
K11 Loyalty Program Limited（“K11”）, who engages in major businesses of customer services, pledges to comply with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of Hong Kong Special Administrative Region.
You may be invited to provide to K11 your personal data on K11’s website(s) or through other media on a voluntary basis for different purposes at different times. If you are under the age of 18, you should obtain consent from your parent or guardian before you provide K11 with your personal data.
When you browse the website(s) (including the App) of K11, cookies will be stored in your computers, mobile phones or other devices for internal navigation and programming only. You can edit your browser settings to disable cookies but to do so you may not be able to utilize certain functionality of the website(s) of K11. In addition, the servers of K11 will collect data relating to your visits (including but not limited to your IP address, domain name, browser type and access time) and for the purpose of keeping log files, do not collect your personal data.
For the different purposes in the course of conducting K11’s business, you may be required to provide to K11 your personal data, which include your name, gender, e-mail address, mailing address, contact number, membership number, age group, marital status, family status, educational level, occupation, identification document number, household income group, consumption pattern, credit card information, username and password, etc. These are the kinds of personal data held by K11 in respect of its customers.
K11 may use your personal data for purposes relating to its daily operation of your membership account, administration of your membership accounts and records, marketing analysis, research and development, advertising, marketing, public relations and direct marketing (including cross-marketing) in relation to charity (which includes solicitation of donation for the purposes of relief of poverty, advancement of education, advancement of religion and other charitable purposes) and provisions of goods, facilities and/or services in respect of properties development and management, department stores, consumer products, jewelries, hospitality and/or transportation (collectively, the “Classes of Marketing Items”), communicating news and information, identification for provision of goods, services, benefits, offers and promotions, processing of purchase orders, provision of goods, services and benefits, information and database administration, collection or recovery of any debt owned by you to K11, matters relating to a transfer of the business of or any shares in K11 or a change in the shareholdings of K11 or an amalgamation of K11 with another body, complying with any statutory or regulatory requirements and other purposes directly related to the aforesaid. When K11 collects from you your personal data for certain specified purposes, such specified purposes will be set out in the respective Personal Information Collection Statement.
You may be requested to provide to K11 certain personal data (particularly relating to your contact information) for specific services. If you fail to provide or update accurate information as requested for each specific service, the provision of such services by K11 may be affected. If you wish to correct or update your personal data held by K11, please write to the Personal Data Privacy Officer of K11 at the address shown below.
K11 will retain your personal data for a period no longer than necessary for the fulfillment of the purposes for which they are or are to be used. In general, personal data of subscriber or member of K11 will be retained for a period of not more than six years after termination of subscription or membership for verification, taxation and audit purposes.
For the purposes mentioned in clause 5 above, K11 may share your personal data with or transfer the same to:
K11 respects your right to opt-out from direct marketing. If you do not wish to receive any marketing information from K11 or any of the company within New World Group or K11 Business Partners, or do not wish K11 to provide your contact details to any such company, please write to the Personal Data Privacy Officer of K11 at the address shown below. After receipt of your opt-out request, K11 will include you on K11’s opt-out list and notify any such company to cease to use your contact details in direct marketing.
The physical records of your personal data will be stored in secured places with restricted access. The electronic records of your personal data will be stored in the servers of K11 located in secured places and protected by adequate IT security measures. Only authorized personnel of K11 (who have been trained to handle your personal data properly and observe confidentiality) will have access to these records and servers on a “need-to-know” and “need-to-use” basis.
K11 may match your personal data with other databases of the New World Group for the specified purposes set out in the Personal Information Collection Statement. If any such matching may result in adverse action being taken against you, consent will be obtained from the Privacy Commissioner for Personal Data in accordance with the Personal Data (Privacy) Ordinance.
K11 may disclose your personal data as required by law, by any governmental departments, regulatory authorities, enforcement agencies and courts of competent jurisdiction where the disclosure is permitted under any applicable exemption provisions in the Personal Data (Privacy) Ordinance. K11 excludes all liability for disclosure of your personal data in this manner.
If it becomes necessary for K11 to take legal action against you for recovering from you the debt you owe to K11, your personal data may be used by K11 in identifying and taking legal action against you.
You have the right to request either verbally or in writing: access to your personal data held by K11 (if any); and correction of your personal data that is inaccurate (if any). All such requests will be handled by K11’s Personal Data Privacy Officer promptly in accordance with the requirements of the Personal Data (Privacy) Ordinance. K11 may charge a fee, which will not be excessive, for processing your data access request.
If you have any questions or wish to access or correct your personal data held by K11 or to make an opt-out request under clause 10, please contact the Personal Data Privacy Officer of K11 at: K11 Loyalty Program Limited 10/F, Inter-Continental Plaza, 94 Granville Road, Tsim Sha Tsui, Hong Kong Attention:Legal Department Personal Data Privacy Officer (Marked Confidential)
The personal data collected from you by K11 may be used for the following purposes:
For the purposes mentioned in clause 2 above, K11 may share your personal data with or transfer the same to:
It is voluntary for you to provide your personal data to K11. However, if you fail to do so, we may not be able to process your membership application.
You have the right to request either verbally or in writing:
K11 may charge a fee for processing your data access request. In accordance with the Personal Data (Privacy) Ordinance, your request may be refused if it is not made in writing.
If you have any questions or wish to access or correct your personal data held by K11, please contact K11’s Personal Data Privacy Officer, who is to handle your enquiry or request, at: K11 Loyalty Program Limited 10/F, Inter-Continental Plaza, 94 Granville Road, Tsim Sha Tsui, Hong Kong Attention: Legal Department Personal Data Privacy Officer (Marked Confidential)
The physical records of your personal data will be stored in secured places with restricted access. The electronic records of your personal data will be stored in the servers of K11 located in secured places and protected by adequate IT security measures. Only authorized personnel of K11 will have access to these records and servers.